Discover our mission, values, and leadership.
Explore benefits that power your success.
Browse our network of businesses.
Explore opportunities to connect and grow.
Join us for a dynamic discussion spotlighting Massachusetts Lieutenant Governor Kim Driscoll.
03/19/2026
9:30am - 11:00am
The Westin Copley Place
Take advantage of exclusive perks and programs for members.
Browse our directory to find and connect with member community.
Join experiences that build relationships and spark ideas.
City Awake empowers young professionals in a variety of ways that encourages these rising leaders to stay invested in the region’s future success.
Boost your leadership skills with this three‑module professional development series covering adaptive supervision, conflict management, and inclusive decision‑making — with a Certificate of Completion for those who finish the full program.
The Massachusetts Apprentice Network convenes employers, training providers, and talent sources interested in developing and implementing apprenticeship programs in occupations across industries and statewide in fields such as tech, advanced manufacturing, healthcare, financial services, and more.
Level up your leadership and communication in this Boston Chamber workshop for professionals—gain essential skills in team alignment.
The Chamber Foundation invites the business community to engage with Boston Public Schools leaders and their students to help build the future workforce.
Our Women’s Leadership Program enables you to take your leadership to the next level by arming you with the most in-demand leadership toolkit.
Learn how we advance talent and small business growth.
Explore our key priorities and strategic efforts.
Join us at our next Foundation event.
September 20, 2021
Download the letter to Secretary Tesler and General Manager Poftak.
The Chamber submitted a letter to Secretary Tesler and General Manager Poftak to convey two concerns raised by our members as they prepare for the return to physical offices. At a recent meeting of the Chamber’s Transportation & Infrastructure Leadership Council, members cited the lack of fare products and mask enforcement as hurdles to their employees riding public transit when they return to the office.
Member companies point out the current fare pass options are limited and employees do not believe they will meet their needs in a hybrid world. In a recent survey, 84 percent of the Chamber’s Board of Directors indicated their organization will return to the office less than five days per week. However, the MBTA primarily offers weekly and monthly passes that are designed for daily commuters. The future of work – which has already arrived for some – is rooted in flexibility. Riders should have options to purchase different fare products, such as bundles of discounted trips to be used at the rider’s discretion or passes limited to mid-week (Tuesday, Wednesday, and Thursday) rides.
Flexible passes are already successful on the commuter rail, including the $10 weekend pass and five-day flex pass. The MBTA was wise to extend the five-day flex pass pilot until March 2022 and we urge it to be renewed. The MBTA should go further and broaden the appeal of flexible products by making them available through the Perq program which enables employees to purchase taxes on a pre-tax basis and to apply any employer subsidies.
Importantly, commuters on bus, heavy rail, light rail, and ferry services deserve similar options to the commuter rail. AFC 2.0, which is designed to allow flexible MBTA fares, is three years behind schedule and $200 million over budget. As a result, the MBTA is unable to deliver riders the fare options they deserve. This is not an acceptable reason to limit customer’s option and the MBTA should explore alternatives to provide flexible passes on its core system until AFC 2.0 is delivered.
Absent flexible passes that allow savings for riders, many workers will choose to commute by car on the days they go into the office. This trend is already underway, with traffic at pre-pandemic levels despite some major employers operating in hybrid models or remotely. High parking costs at MBTA stations, which are based on pre-pandemic demand and have not been reassessed, risks exacerbating the shifts away from public transit.
In addition to fares, Chamber members conveyed that some employees fear returning to the MBTA because of inconsistent compliance with the federal mask mandate on public transportation. We urge the MBTA to do more to educate the public about masking requirements and consider stronger enforcement of the federal mask mandate.
Download the Letter
Download
Carolyn Ryan
Senior Vice President, Policy & Research
[email protected]617-557-7310
Popular Resources