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          This virtual event gives small business owners the chance to hear directly from procurement officers about opportunities to work with them.

          05/29/2025

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          Art of Connection: An Evening at the Museum of Fine Arts, Boston

          Join us for an exclusive networking event at the Museum of Fine Arts and enjoy self-guided tours of John Wilson and Van Gogh, showcasing the deep bond of family, friendship, and community.

          06/05/2025

          5:30pm - 8:30pm

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          Transportation First | State of the Airport

          The Transportation First Series offers a platform to discuss the challenges faced by our region, with the input of experts and changemakers.

          06/12/2025

          2:45pm - 4:30pm

          Hybrid | Greater Boston Chamber of Commerce

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          We are developing an ecosystem of corporations and partners with the influence and buying power to transform economic inclusion for minority business enterprises (MBEs).

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          Pacesetters
          Doing Business with Columbia Construction

          This virtual event gives small business owners the chance to hear directly from procurement officers about opportunities to work with them.

          05/29/2025

          12:00pm - 1:00pm

          Virtual

          arrow-go
          Read More
        • ...
          City Awake
          Art of Connection: An Evening at the Museum of Fine Arts, Boston

          Join us for an exclusive networking event at the Museum of Fine Arts and enjoy self-guided tours of John Wilson and Van Gogh, showcasing the deep bond of family, friendship, and community.

          06/05/2025

          5:30pm - 8:30pm

          Museum of Fine Arts

          arrow-go
          Read More
        • ...
          Series
          Transportation First | State of the Airport

          The Transportation First Series offers a platform to discuss the challenges faced by our region, with the input of experts and changemakers.

          06/12/2025

          2:45pm - 4:30pm

          Hybrid | Greater Boston Chamber of Commerce

          arrow-go
          Read More
  • Learning & Development
        • Learning & Development

          • Overview
          • Call for Nominations
          • Insights
        • Transformational DEI Certificate

          This program is in redevelopment. Click this page for DEI resources.

          Read More
          Women’s Leadership Program

          Our Women’s Leadership Program enables you to take your leadership to the next level by arming you with the most in-demand leadership toolkit.

          Read More
          Boston’s Future Leaders

          Our Boston’s Future Leaders (BFL) program provides emerging leaders with a socially conscious and civically engaged leadership toolkit, as well as the opportunity to apply their knowledge through experiential assignments.

          Read More
          Authentic Professionalism for Early Career Professionals

          Join us on June 12 for a highly interactive virtual workshop with Strategic Career & Leadership Coach Carole-Ann Penney.

          Read More
  • Economic Inclusion
        • Economic Inclusion

          • Overview
          • Pacesetters
          • Resources
        • ...
          Economic Inclusion
          City Awake

          City Awake empowers young professionals in a variety of ways that encourages these rising leaders to stay invested in the region’s future success.

          arrow-go
          Read More
        • ...
          Economic Inclusion
          Pacesetters

          We are developing an ecosystem of corporations and partners with the influence and buying power to transform economic inclusion for minority business enterprises (MBEs).

          arrow-go
          Read More
        • ...
          Small Business
          Small Business

          Small businesses are the backbone of the Boston economy. Learn more about the resources available through the Chamber.

          arrow-go
          Read More
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          • Amicus Advisory Board
        • GET INVOLVED IN OUR POLICY FOCUS AREAS

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          Read More
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          Read More
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          Read More
          Housing & Development
          Read More
          Talent
          Read More
          Transportation
          Read More
  • Our Networks
        • GBCC’s Networks

          • Overview
        • OUR NETWORKS

          Small Business

          Small businesses are the backbone of the Boston economy. Learn more about the resources available through the Chamber.

          Read More
          City Awake

          City Awake empowers young professionals in a variety of ways that encourages these rising leaders to stay invested in the region’s future success.

          Read More
          BIMA

          BIMA (the Boston Interactive Media Association) serves a vibrant community of like-minded professionals from agencies, brands, publishers, and ad-tech companies with business interests in the New England market.

          Read More
          Women’s Network

          For over 30 years, the Chamber’s Women’s Network has connected female professionals of all background and career levels. Today, our Women’s Network is the largest in New England, strengthening the professional networks of women each year.

          Read More
          Massachusetts Apprentice Network

          The Massachusetts Apprentice Network convenes employers, training providers, and talent sources interested in developing and implementing apprenticeship programs in occupations across industries and statewide in fields such as tech, advanced manufacturing, healthcare, financial services, and more.

          Read More
          Pacesetters

          We are developing an ecosystem of corporations and partners with the influence and buying power to transform economic inclusion for minority business enterprises (MBEs).

          Read More
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Pacesetter Spolight: Quality Interactions

March 15, 2019

Quality Interactions is a multi-pronged platform providing online cultural competency training for healthcare organizations to improve patient safety and health outcomes.

What is the mission of Quality Interactions?

Healthcare disparities are a well-documented and costly reality, accounting for 30% of direct medical expenditures. Hospitals and health plans are changing their policies and reimbursement practices to address racial and ethnic differences in health outcomes. Studies show improved communications between patients and health providers reduces costs by 5%.

What is the story of your company? 

QI’s portfolio of over twenty five eLearning courses prepare health-care professionals to anticipate and navigate common cross-cultural issues that contribute to healthcare disparities. QI eLearning is a scalable, economical training model that is supported by assessment tools, consultations, leadership training, and an online resource site. Our products are based on the renowned research of our three co-founders and utilize actual patient cases that apply concepts to on-the-job scenarios. 

How did the company get started?

Company co-founders Dr. Joseph Betancourt, Dr. Alexander Green, and Dr. J. Emilio Carrillo are internationally recognized experts in the field of health disparities. Together, they combined their knowledge to our content development process. Their research and evidence based products offer our users an interactive and engaging learning experience.

What have been your major successes?

We are proud of our client roster which includes hospitals, health plans, pharmaceutical companies, and medical schools across the country.

What are some challenges you have faced as you grew your business?

All businesses have challenges, we are no different. Our goal is to expand and meet the evolving cultural competency requirements for pharmaceutical companies, retail pharmacies, and others within the healthcare industry. 

What are your goals for Quality Interactions over the next five years?

We hope to grow our revenue by ten times within five years.

How do you plan on making a difference in the region?

Despite medical advances, costly health disparities continue to persist in the form of higher hospital re-admissions and medical errors. We aim to offer our training to more healthcare professionals in our region in order to improve patient experience, health outcomes, and reduce risks.

Why are you interested in the Pacesetters program?

This innovative program can extend the reach of our business development team. As part of the Pacesetters program we are able to build valuable new connections with companies who are seeking our products and services.

Have you done work with any of the Pacesetters?

I attended a special Pacesetter event featuring supplier diversity executives from companies within the Greater Boston area.

Our Pacesetters Initiative is a partnership of large and mid-sized Greater Boston Chamber member organizations who have committed to increase the number of contracts and dollars spent with local minority-owned businesses.

You can learn more about our Pacesetters Initiative here.

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