Welcome to our Member Spotlight Q&A series, where we turn the spotlight on the vibrant individuals and businesses that drive innovation and excellence in our Greater Boston region. Join us as we delve into the journeys, inspirations, and impact of our diverse members, highlighting the unique contributions they make to our thriving community.
How would you describe your business in a few sentences?
Chick-fil-A Copley Square is a quick-service restaurant located in the heart of downtown Boston, Massachusetts. The first in the city, Chick-fil-A is home of the original chicken sandwich. Chick-fil-A is also known for its unmatched customer experience, ranking first on the American Customer Satisfaction index for 10 years in a row. Chick-fil-A Copley Square is locally owned by Operator Matt DeMichele-Rigoni, who has been with the company for over 17 years.
Matt is married with his husband João, who also plays a major role in the business. You will find Matt and João in the restaurant on a daily basis. The restaurant at 569 Boylston Street boasts a 7,000sqft facility that is only 20ft. wide with two separate kitchens for cooking and assembly. Chick-fil-A Copley Square employs more than 115 team members. Our vision for our restaurant is “Touching lives by creating moments of care,” which has been the north-star for the organization’s strategy to create a place that team members feel cared for, a place that is top-of-mind for consumers, and a local organization that is growing with excellence.
Can you share a memorable success story or milestone related to your business?
The opening of Chick-fil-A Copley Square on January 5, 2022 was the first Boston proper restaurant for the chain, and locally owned and operated by Operator Matthew DeMichele-Rigoni. The restaurant is focused on sustainability efforts, being one of few Chick-fil-A restaurants that digests food waste with its ORCA food digester, keeping food away from trash and landfills. Since 2022, Chick-fil-A Copley Square has also surpassed donating over 10,000 meals to Boston Rescue Mission through its Shared Table program, taking surplus foods to feed those in need daily.
How is your business involved in the local community?
Chick-fil-A Copley Square is focused on being a light in community. That’s why we have provided our time and/or resources to over 80 organizations, schools, first responders, hospitals, shelters, and churches in 2024, alone. We also donate more than 2,000 sandwiches annually to the BAA Boston Marathon Volunteers. We have even created teams to support the City’s Love your block event, to keep Back Bay looking beautiful. We love our community, and are proud to be apart of it!
What sets your business apart from others in your industry?
Chick-fil-A is more than a fast food restaurant. We are locally-owned and passionate about caring for our customers, because we know we are not the only option to choose from in Back Bay. Our restaurant is also passionate about team member engagement. We want to be known as a place where team members feel cared for, encouraged, and inspired by doing purposeful work. We care for our team members, and train them to care for our guests. We also have many development opportunities that also provide paths to franchising one’s own restaurant. With a team of over 115 and 25 restaurant leaders, you will not meet a team that is more passionate about providing a great experience for our guests. It’s our pleasure and honor to serve you!
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