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          Join us for an engaging panel discussion that will explore what it takes to build a digital-first brand that resonates in today’s hyper-connected, content-saturated landscape.

          04/28/2026

          5:30pm - 7:30pm

          Santander

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          Boost your leadership skills with this three‑module professional development series covering adaptive supervision, conflict management, and inclusive decision‑making — with a Certificate of Completion for those who finish the full program.

          Read More
          Massachusetts Apprentice Network

          The Massachusetts Apprentice Network convenes employers, training providers, and talent sources interested in developing and implementing apprenticeship programs in occupations across industries and statewide in fields such as tech, advanced manufacturing, healthcare, financial services, and more.

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          Strategic Communication for Better Collaboration

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Management Crash Course: Core Skills for Modern Supervisors

A concentrated, practice-driven virtual workshop series for today’s managers

Goals

  • Develop the ability to adapt your supervisory approach by understanding your natural style, assessing individual staff needs, and adjusting your leadership to support a wide range of situations and team members.
  • Strengthen your capacity to navigate conflict constructively through communication techniques that reduce defensiveness, build trust, and transform challenging moments into opportunities for clarity and collaboration.
  • Enhance your skill in making effective, inclusive decisions by engaging stakeholders, mitigating bias, and guiding teams through a structured process that leads to equitable, mission‑aligned outcomes.

Details

  • April 16, 2026
  • Virtual
  • Member - $300/workshop
  • Non-Member - $400/workshop
  • Nonprofit/Small Business - $200/workshop
  • BUNDLE PRICING AVAILABLE FOR FULL-SERIES PARTICIPATION
Register for Effective Decision-Making

Jump to page section

  • Overview
  • Workshop Details
  • Instructors
  • Delivery Partner

Essential Competencies for Effective Team Leadership

The Management Crash Course: Core Skills for Modern Supervisors equips managers with the essential capabilities required to lead teams effectively in today’s fastmoving workplace. Through three targeted modules, participants build practical skills in adaptive supervision, conflict management, and inclusive decision making — the foundational competencies every supervisor needs to support staff, strengthen relationships, and guide teams toward meaningful results.

Participants may register for any individual module to focus on a specific skill area, or complete all three modules to gain a comprehensive grounding in core management practices. Those who complete the full series will earn a Certificate of Completion, recognizing their commitment to developing strong, modern supervisory skills.

This crash course is designed for new and emerging managers, as well as experienced supervisors seeking to refresh and elevate their leadership approach. It blends clear frameworks with hands-on practice, ensuring participants leave each session with tools they can apply immediately.

There are still spots available in our final module, Effective Decision Making. Click the Register button to secure your spot. 

Questions? Contact us.

Greater Boston Chamber of Commerce Staff
Erin Wederbrook Yuskaitis

Senior Director, Learning & Development

Greater Boston Chamber of Commerce

Email Erin

Workshop Details and Registration

  • Module 1: Managing Conflict

    Date: Tuesday, March 17
    Time: 9:30am - 12:00pm

    Conflict is inevitable — but when handled well, it can strengthen relationships and improve team performance. This module gives managers a grounded understanding of how conflict develops, what drives it, and how to recognize early warning signs before issues escalate. Participants learn practical strategies for resolving conflict constructively and practice communication techniques that promote collaboration, reduce defensiveness, and build trust. The focus is on transforming conflict from a source of tension into an opportunity for alignment and connection.

  • Module 2: Adaptive Supervision

    Date: Thursday, April 2
    Time: 9:30am - 12:00pm

    Effective supervision is not one-size-fits-all. This module helps managers understand their supervisory role and develop the flexibility required to support a diverse team. Participants explore their natural supervisory style, learn how to assess what individual staff need to thrive, and practice adjusting their approach to match different situations and challenges.

    The session also emphasizes the value of purposeful one-on-one meetings, offering strategies for conversations that move beyond task updates and foster real growth, clarity, and accountability. This module helps managers understand their supervisory role and develop the flexibility required to support a diverse team.

  • Module 3: Effective Decision-Making - SPOTS AVAILABLE!

    Date: Thursday, April 16
    Time: 9:30am - 12:00pm

    Strong decision making is a hallmark of effective leadership. This module introduces managers to the elements that make organizational decisions successful, including mission alignment, stakeholder engagement, and clarity of impact. Participants examine how bias can influence group decisions and learn strategies to reduce its effects. Through an inclusive decision-making model, managers practice facilitating participation, weighing diverse perspectives, and guiding teams toward decisions that are both equitable and strategically sound.

    Register Now
Strategic Communication
Strategic Communication

Complete the Series for the Best Value

Choosing to register for the full Management Crash Course series offers participants the best value, with discounted pricing that makes it more cost‑effective than enrolling in individual workshops.

Beyond the savings, completing all three modules provides a cohesive learning experience that builds a stronger, more integrated supervisory skill set.

Participants who finish the full series will also earn a Certificate of Completion, a formal recognition of their commitment to developing modern, effective management practices.

Register for the Series

What to Expect

Module 1 | 2.5 Hours

Managing Conflict

  • Identify the stages of conflict and what typically drives them
  • Use practical strategies to address and resolve conflict in ways that strengthen relationships
  • Apply communication techniques that promote collaboration, reduce defensiveness, and build trust

Module 2 | 2.5 Hours

Adaptive Supervision

  • Recognize your natural supervisory style and how it influences your approach
  • Adjust your communication and supervisory strategies to support different people and situations
  • Plan one-on-one meetings that go beyond task updates

Module 3 | 2.5 Hours

Effective Decision Making

  • Use key decision making elements such as mission alignment, stakeholder input, and impact analysis
  • Recognize and reduce bias in group decision processes
  • Apply a structured decision making model to real workplace scenarios

Meet the Instructors

Management Crash Course Headshots
Joanne Horgan (she/her)

Human Resources Consultant and Trainer, TSNE

Joanne Horgan, M.S. is currently a Human Resources Consultant and Lead Trainer for TSNE. Joanne has worked with TSNE (formerly Third Sector New England)...Read more
Joanne Horgan, M.S. is currently a Human Resources Consultant and Lead Trainer for TSNE. Joanne has worked with TSNE (formerly Third Sector New England) since 1993. Joanne has served many roles in the organization over the years, all of them in TSNE’s Human Resources practice. She has directed the internal HR function as well as led the HR team in its delivery of services to over 60 fiscally sponsored clients.

Joanne has also been providing HR consulting and training for small to mid-sized grassroots, social justice and other mission-focused nonprofits for over 20 years. In this capacity she leads comprehensive HR assessments. She also works with organizations to build performance management and other systems that are reflective of each organization’s unique culture.

Joanne provides employee relations coaching and consultation and works with staff of all levels to build effective supervisory skills. Joanne is a trained coach and holds a BA in Organizational Psychology and a MS in Human Resources Counseling from Northeastern University. 

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Management Crash Course Headshots
Lyn Freundlich (she/her)

Principal and Lead Consultant, Change for Good Coaching and Consulting

Lyn Freundlich, M.S., C.P.C., brings more than 30 years of experience working in and with mission driven nonprofit organizations, centering environmental, economic,...Read more
Lyn Freundlich, M.S., C.P.C., brings more than 30 years of experience working in and with mission driven nonprofit organizations, centering environmental, economic, and racial justice throughout her career. She has held leadership roles across large international organizations and small community based groups, including executive, human resources, operations, and director positions. At TSNE in Boston, she launched and later led the organization’s HR training and consulting practice, supporting small to midsized grassroots and social justice focused nonprofits.

In 2021 she founded Change for Good Coaching and Consulting, where she continues to provide HR consulting, training, and coaching to nonprofits and small businesses. Lyn holds a B.A. from Oberlin College and a master’s degree in Organization and Management from Antioch University New England, has consulted with more than 100 nonprofits, trained thousands of supervisors and staff, and is a Certified Professional Coach working with leaders and individuals navigating meaningful professional and personal transitions, while also serving on numerous nonprofit and community boards

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Management Crash Course Headshots
Dr. Kiara Butler (she/her)

CEO and Founder, Unscripted Consult

Dr. Kiara Butler, organizational development consultant, is a strategic leader and social impact innovator with a proven record of securing more than $5 million...Read more
Dr. Kiara Butler, organizational development consultant, is a strategic leader and social impact innovator with a proven record of securing more than $5 million in general operating support and designing sustainable dual revenue models that blend philanthropy with earned income. As Founder and former CEO of Diversity Talks, she set the organization’s vision, expanded the team from 2 to 12, and launched national fellowship programs that reached over 75 organizations, positioning the company as a trusted partner in youth centered equity work.

Her expertise spans fundraising, strategic planning, organizational design, and succession planning, as well as the creation of validated assessment and evaluation tools that strengthen culture, accountability, and long-term effectiveness. Known for her ability to translate big picture strategy into operational reality, Dr. Butler continues to support leaders and organizations seeking to scale impact with clarity, sustainability, and measurable results.

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Delivery Partner

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